Avalara

Very Pleased!
From Anonymous of Boston, Massachusetts on 6/23/2016.

Avalara has been a godsend to me! After doing my own sales tax figures for years, it was painful and extra stressful doing reporting. I literally cried! So many laws in most states. Avalara has taken that sting out of reporting. This year, I was pleasantly surprised. Avalara is worth it's weight in GOLD and I only wish I had found them sooner!

Avalara is Fantastic!
From Andrea @ AeroVironment of Monrovia, California on 5/11/2016.

We’ve had a really good experience with Avalara! We run multiple stores through Nexternal and they all use Avalara. Before when we were using Taxware, we were having internal trouble because it isn’t very user friendly and was being managed by IT instead of Accounting. But Avalara is intuitive and easy to use and their resources are SUPER helpful. They’ve really helped us make sense of all the complexities relating to sales tax that we were really struggling with before. Their support has been FANTASTIC! I would definitely recommend Avalara!

Absolutely terrible support
From DharmaSmart of Los Angeles, California on 4/28/2016.

I have previously submitted a bad review about how challenging it was to implement Avalara with my Nexternal cart, but that review has been removed.

Now a year later I find that the Avalara system has been seeing errors in my tax calculations and not telling me about them. I have entered 3 separate support tickets about incorrect or missing calculations and was blown off the first 2 times with "Oh it must have been an interruption to the internet service" or similar. Finally a support person checked the audit trail, and "Oh yes, our system gave an error so it doesn't count that transaction!"

There is no way for me to know unless I MANUALLY check EVERY TRANSACTION, EVERY MONTH! Really! Avalara are not interested to provide error details to their clients.

That's the level of service they want to offer. You can't trust that your Avalara figures are correct, so why would you go to the trouble to use their service? I wish I hadn't.